Branch Service Specialist
Branch Service Specialist profile is designed to provide superior and speedy services to customers. Job description of Branch Support Specialist includes:
- Working as brand ambassador for the company
- Helping customers to get all their queries resolved timely
- Working as a bridge between shipping partners and customers to ensure timely delivery
- Constant communication with customers to avoid delays and wrong deliveries
- Working towards reducing failed deliveries
- Minimizing shipping errors
- Resolving customer's complaints timely and effectively
- Providing desired information to customers.
- Planning the training and standardization of service delivery.
- Bachelor’s degree in any field.
- Good knowledge of managing the performance of the team.
- Good verbal and written communication skills.
- Understanding and working knowledge of Microsoft Office and basics of computer
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.